Reviews

★ ★ ★ ★ ★

We had Karch do preventative maintenence on our 2010 Honda Fit by replacing the spark plugs and adjusting the valves. The engine runs more smoothly now with less metallic tapping noise after the valve adjustment. The engine has more pep too, which is great. I called in advance, they ordered everything before I brought it in, and they got it all done in a morning. Very satisfied.

★ ★ ★ ★ ★

I recently had a popped tire on I-99 and my auto insurance wouldn’t even get me help for 2+ hours so I took matters into my own hands and called Walk’s Towing. They were able to get there within 30 minutes and tow my truck to Karch Auto. They replaced both of my back tires, aligned them and checked the sensors for me and had amazing communication throughout all of it. I will definitely be using them again in the future! They got my truck done in a timely manner and everything has been working great. They’re also very friendly and have good customer service.

★ ★ ★ ★ ★

Great experience with Karch Auto folks. The customer service and follow-up afterwards is definitely going above and beyond the norm and for thst reason alone, I'll definitely bring my car back for further service. Seems like a very trustworthy shop too.

★ ★ ★ ★ ★

Was not happy at first with repairs but they repainted them, but looks great now!! Also I had problems with my ac system and they went above and beyond to try to fix the problem

★ ★ ★ ★ ★

Quality and quick service

★ ★ ★ ★ ★

★ ★ ★ ★ ★

I had a car that sat for a very long time without use. Karch replaced battery, and was. Able to get and fix everything needed for it to pass inspection! All done 4 days ahead of schedule! Staff is professional, courteous and great to deal with!

★ ★ ★ ★ ★

I got an appointment at 1 pm for an oil change and a quick suspension check up. The guy at the front desk said it would take about 45 minutes. I showed up at 4 pm and my car still wasn’t ready to go. I assume this company offers high quality service for their customers, but I’m not willing to confirm that theory. Time is the only resource that won’t come back to us and I felt disrespected for the treatment I got at this place.

Good afternoon Luis, and thank you for taking a moment to provide feedback on your most recent visit with us. When you dropped your vehicle off and we told you that it would take 45 minutes, we were referring to the time that it takes to do the actual work, not the time in which the vehicle will be ready. We apologize for not understanding your question as you meant it. As you can imagine we work on many vehicles every day, and unfortunately its not possible to get everyone's vehicle in at the same time, so we do our best to finish customers vehicles as soon as possible and if they communicate to us that they need their vehicle back at a certain time, or they schedule as a waiter then we work to advance those vehicles in our schedule to meet our customers needs. Most of our customers drop in the morning between 8 and 9, so we send them into the shop as they arrive. Since you had scheduled to drop at 1pm, there were still several other vehicles in line ahead of yours, so I do apologize if we caused you any inconvenience in not having it done sooner, when you had dropped the vehicle off, all of our technicians were completing those other vehicles, and once one of my technicians became available, they worked on it right away. Again I apologize for any inconvenience, and I hope we can serve you better in the future.

- Karch Auto
★ ★ ★ ★ ★

Have used Karch Auto Repair several times as well as the body shop. I have been very pleased with the service and price each time!

★ ★ ★ ★ ★

Good afternoon, based on the 1 star review, is there anything specifically that was done or not done that made you feel that we did not do a good job for you. I appreciate your time.

- Karch Auto
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