Overpriced, I paid $214 plus and received a very subpar detail. I received a Full-Service Interior which includes a FULL CLEANING of all surface areas inside the vehicle, which appeared to actually only be a quick wipe down. My expectation of this service was to clean harder to get areas. Secondly I received a Superior Exterior, which was VERY UNSATISFACTORY, there was still a splattered bugs on the hood, not to mention the dirt on rubber pieces, along the roof, on both sides. Hard plastic areas still had large areas of wax on them. I dropped my vehicle off at 8:30 am, returned at 4:00 pm and had to wait for the gentleman, as he was still working. My vehicle was their for 8 plus hours and I received a 2 hour job. Defiantly would not recommend.
Dear Michael, thank you for taking the time to leave feedback on your most recent visit to Karch Auto Detailing. I took a few moments to review some of the concerns you have and apologize for finding our services to your vehicle unsatisfactory. Please let me know what you were charged during your transaction as our records show you were charged $191.75 as opposed to the $214 plus. As for the interior, we have 3 different packages available, and the package that was selected on our records shows the express interior cleaning, which is not an in depth cleaning of the vehicle, it is just a vacuum of carpets, cleaning of glass and quick wipe of the dash. If you requested a full service interior then that is on us as we set your appointment up incorrectly. I do see that you did request the superior exterior and things like dirt on the rubber, wax on the plastic, and bugs on the hood are all things that should have been taken care of for you. I would be more than happy to get your vehicle back into our shop to have those items addressed at your convenience and obviously at no charge. If you could let me know about the other items in the meantime that would be great. Again I do apologize for any inconvenience we may have caused you, and would like to make things right for you. Please feel free to email me at [email protected], or call in at 814-238-2886.
- Karch Auto