I had a wonderful experience with KARCH AUTO this past week and in particular Jeff Wagner and Robert Porter were excellent to work with during my interactions. I was having some transmission issues with the engine whining when shifting gears. I contacted both Jeff and Robert to make them aware of my situation and they had me bring it in to check it out. Jeff was helpful in that he came outside to give a listen to hear what may have been going on and then had me leave the van there so they could get a closer look at it on the lift rack when time allowed. The short story is that they fixed the problem and replaced the fluid cap since it was clogged up over time. Extremely helpful to work with and I appreciate the cost savings with a simple fix versus having to replace the whole transmission. I have been going there for quite some time with oil changes and such, and will continue to do so in the future. Great job guys and thanks again for the assistance this past week.